Your complete satisfaction with our product is important to Active Fashion Group. We take pride in our reputation and value. If for any reason you are not satisfied with your product, return it to us within 30 days of purchase. We enclose a packing slip with every order. Simply circle the item(s) being retuned and note the reason for the return. Send the items back to the address on the packing list.
Sorry, postage and handling charges are not refundable.
Your return will be processed within 5-7 days from the date we receive the item(s). Please allow 1-2 weeks after processing for the refund to appear on your credit card. Credits will be placed on the card used for the original purchase. Please insure your return package. Active Fashion Group is not responsible for uninsured mailings.
If you do not have your original packing slip, please send a letter with your merchandise that includes the following information:
- Phone Number
- Order Number
- Item Description including quantity, color and size of each item
- Reason for Return
Shipping & Handling
Orders are normally shipped within 48 to 72 business hours of receipt. Orders received after 1:00pm MST will not be processed until the next business day. Orders received on weekends and holidays will be processed the next working day.
We will do our best to accommodate your needs without delay. However, if demand exceeds expectations and a particular item is unavailable, we will notify you.